Terms of Use

1. Agreement to These Terms

These Terms of Use ("Terms") govern access to and use of the websites, portal, analytics platform, dashboards, reporting services, and related services provided by Insight360 Analytics LLC ("Insight360," "we," "us," or "our").

By accessing or using Insight360, you agree to these Terms. If you use Insight360 on behalf of an organization, you represent that you are authorized to act on behalf of that organization.

Additional contractual terms, including customer agreements, statements of work, Business Associate Agreements, or other written agreements, may also apply. If there is a conflict between these Terms and a separately executed agreement, the executed agreement will control to the extent of the conflict.

2. Eligibility and Authorized Users

Insight360 is intended for authorized business, healthcare, administrative, analytical, and professional use.

Users must access the platform only through accounts and credentials assigned or authorized for their use.

Organizations are responsible for managing their authorized users and ensuring that access remains appropriate for each user's role.

3. Account Security

You are responsible for protecting your authentication credentials and for activity occurring through your authorized account.

You must promptly notify Insight360 if you suspect unauthorized access, credential compromise, or misuse of an Insight360 account.

You may not share credentials in a manner that defeats organization access controls or security requirements.

4. Customer Data

Customers and authorized users may submit files, datasets, configuration information, and other content to Insight360 ("Customer Data").

As between Insight360 and the customer, the customer retains its rights in Customer Data, subject to the rights necessary for Insight360 to provide the contracted services.

By submitting Customer Data, the customer represents that it has the rights, permissions, consents, and legal authority necessary to provide that data to Insight360 and to authorize its processing for the intended services.

5. Healthcare Data and HIPAA

Certain customers may submit information regulated under HIPAA or other healthcare privacy and security laws.

Where Insight360 acts as a business associate and receives, maintains, or processes Protected Health Information ("PHI") on behalf of a covered entity or business associate, such processing is also governed by the applicable Business Associate Agreement.

Customers must not submit PHI unless such submission is permitted under their agreement with Insight360 and all applicable legal and security requirements have been satisfied.

6. Permitted Use

Subject to applicable agreements, Insight360 may be used for authorized business purposes such as:

• Operational and healthcare analytics.
• Performance monitoring and reporting.
• Financial and revenue-cycle analysis.
• Referral and utilization analysis.
• Provider and clinic performance analysis.
• Administrative decision support.
• Other authorized organizational analytics.

7. Prohibited Use

You may not use Insight360 to:

• Access data or systems without authorization.
• Attempt to bypass authentication, authorization, tenant isolation, or other security controls.
• Upload malicious software, destructive code, or intentionally corrupted files.
• Interfere with or disrupt the operation, availability, or security of the platform.
• Use the service in violation of applicable law, regulation, contractual obligation, or third-party rights.
• Attempt to obtain another customer's confidential data or information.
• Reverse engineer or attempt to discover source code except to the limited extent such restriction is prohibited by law.
• Use Insight360 to create or support unlawful discrimination or other unlawful activity.

8. Data Accuracy and Customer Responsibilities

The accuracy and usefulness of analytics depend in part on the quality, completeness, consistency, and timeliness of the Customer Data supplied to Insight360.

Customers are responsible for reviewing source data, mappings, configuration, permissions, and analytical outputs as appropriate for their use.

Insight360 may provide validation, mapping, normalization, and data-quality tools, but those tools do not eliminate the customer's responsibility to verify information used for business or clinical operations.

9. Analytics and Decision Support

Insight360 provides analytics, dashboards, reporting, and decision-support information. Outputs may be based on Customer Data, configured business rules, mappings, calculations, and analytical models.

Insight360 is not intended to replace professional medical judgment, diagnosis, treatment decisions, legal advice, accounting advice, or other professional judgment.

Customers and authorized professionals remain responsible for decisions made using information presented through the platform.

10. Third-Party Services

Insight360 may rely on third-party services and technologies for authentication, infrastructure, cloud hosting, databases, storage, reporting, analytics, communications, and security.

Certain third-party services may be subject to separate terms, availability, security controls, or privacy practices.

11. Intellectual Property

Insight360 and its licensors retain all rights, title, and interest in the Insight360 platform, software, user interfaces, designs, workflows, documentation, analytics methodology, and related intellectual property, excluding Customer Data and third-party materials.

No ownership rights in Insight360 technology are transferred by these Terms.

12. Feedback

If you provide suggestions, ideas, or feedback regarding Insight360, you grant Insight360 permission to use that feedback to improve or develop its services without obligation to compensate you, provided that Insight360 does not thereby acquire ownership of your confidential Customer Data.

13. Availability and Changes

We may modify, update, maintain, or improve the platform over time.

Service availability may occasionally be affected by maintenance, updates, third-party services, network conditions, security events, or circumstances outside our reasonable control.

Any service-level commitments are governed by an applicable customer agreement, if any.

14. Suspension and Termination

Insight360 may suspend or restrict access when reasonably necessary to protect security, prevent unauthorized use, address a violation of these Terms, comply with law, or protect the platform and its users.

Customer termination rights and post-termination data handling may also be governed by the applicable customer agreement or BAA.

15. Confidentiality

Confidentiality obligations between Insight360 and its customers may be established in separate agreements.

Users must not disclose or misuse confidential information to which they gain access through the platform.

16. Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN A WRITTEN AGREEMENT, INSIGHT360 IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

INSIGHT360 DISCLAIMS WARRANTIES THAT ARE NOT EXPRESSLY STATED IN AN APPLICABLE WRITTEN AGREEMENT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH DISCLAIMERS ARE PERMITTED BY LAW.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INSIGHT360 WILL NOT BE LIABLE UNDER THESE TERMS FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO USE OF THE SERVICE.

Any additional limitations, exclusions, or liability caps applicable to a customer relationship may be stated in the applicable written customer agreement.

18. Indemnification

To the extent provided in an applicable written agreement, a customer may be responsible for claims arising from its unlawful use of the service, unauthorized submission of data, or violation of third-party rights.

Any negotiated indemnification obligations between Insight360 and a customer will be governed by the applicable written agreement.

19. Governing Law

Unless a separate written agreement specifies otherwise, these Terms are governed by the laws of the State of Mississippi, without regard to conflict-of-law principles.

20. Changes to These Terms

Insight360 may update these Terms from time to time to reflect changes in the service, business practices, security requirements, or applicable law.

The effective date at the top of this page will indicate when these Terms were last updated.

21. Contact

Questions regarding these Terms may be directed to: